Unified Taxonomy for Employee Center
Summarize
Summary of Unified Taxonomy for Employee Center
The Unified Taxonomy serves as a hierarchical collection of topics that integrates various content types, including requests, articles, quick links, learning materials, and employee communications, within the Employee Center portal. This feature allows for a cohesive employee-centric taxonomy that enhances the Curated Experiences framework.
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Key Features
- Content Taxonomy: Provides the foundational data model and topic hierarchy, allowing for effective mapping of content.
- Content Authoring: Empowers content managers and contributors to tag and manage content according to the taxonomy.
- Employee Experience Taxonomy: A plugin that maps default content from IT, HR, Workplace, Legal, and Procurement into the content taxonomy.
Key Outcomes
To fully utilize the Unified Taxonomy, customers should:
- Download the default taxonomy from the ServiceNow Store.
- Clone the employee content taxonomy, adapting the topic structure to fit organizational terminology and services.
- Associate existing and new content with the cloned taxonomy topics.
- Enable user criteria for topic security and visibility settings.
- Update search configurations to filter content based on the cloned taxonomy associations.
These steps will ensure a streamlined content experience for employees, enhancing access to relevant information and resources across departments.
Unified Taxonomy is a collection of hierarchical topics that brings together different content types, such as requests, articles, quick links, learning content, and employee communications.
In the Employee Center portal, you can use this capability to span across departments to provide a single employee-centric taxonomy. Unified Taxonomy sits at the core of the Curated Experiences. Set up the Unified Taxonomy to leverage the full potential of the Curated Experiences.
- Content taxonomy (Data model): Provides the data model or the framework against which the content is mapped. This is the top-three levels of the topic. For example, .
- Content Authoring (Taxonomy management): Provides content managers and contributors the ability to tag content against the taxonomy and manage the taxonomy.
- Taxonomy for employee content: Is the actual content mapped to the taxonomy. This provides the mapping to the default content shipped by IT, HRSD, and Legal into the content taxonomy.
- Content Taxonomy
- The application that provides the data model or the topic hierarchy and the taxonomy management (content authoring) capabilities for the Unified Taxonomy.
- Employee Experience Taxonomy
- The plugin that provides the mapping of all the default content for IT, HR, Workplace, Legal, and Procurement into the default content taxonomy. The content types mapped by default are requests, articles, quick links, learning content, and employee communications. Once the plugin is downloaded, this mapping will be visible as part of the content taxonomy app in the platform.
- Clone the employee content taxonomy and make appropriate additions or modifications to the provided topic structure. Taxonomy is updated to reflect the terminology and available services. For more information, see Clone taxonomy for employee content.
- Associate all the existing and new content to the cloned taxonomy topics. For more information, see Create and associate topics.
- Enable user criteria to configure topic-level security and visibility settings for topics. For more information, see Enable user criteria for topics.
- Update the search configurations to filter based on the content associated to the cloned taxonomy.