Manage workplace schedule and in-office presence using Workplace Service Delivery for Mobile
Summarize
Summary of Manage workplace schedule and in-office presence using Workplace Service Delivery for Mobile
Workplace Service Delivery for Mobile allows employees to plan and manage their hybrid workplace schedules efficiently. Through the mobile app, employees can reserve workspaces for single days or multiple days in bulk, specify preferred office locations (office, remote, or visiting another office), and receive desk suggestions tailored to their preferences. The solution promotes collaboration by enabling employees to add preferred collaborators and align their in-office days for improved productivity.
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Employees can also see if a workspace is part of a neighborhood, enhancing their workspace selection experience. These workplace preferences and suggestions are also accessible through the Employee Center portal, but the mobile app is the primary tool for reservations and schedule management.
Key Features
- Workspace Reservations: Reserve individual or bulk workspaces ahead of office visits using the mobile app.
- Desk Suggestions: Recommendations based on employee location preferences, past and future reservations, proximity to collaborators, favorite spaces, neighborhoods, and available workplace services.
- Preference-Based Space Selection: The system factors in location preferences (campus, building, floor, neighborhood), favorite spaces, past/future reservation data, and collaborators when suggesting spaces.
- Advanced Reservation Options: Employees can manually search for available spaces if preferred ones are not available.
- Administrator Configuration: Admins can configure the Space Suggestions table with weighted suggestion types (location, proximity, past/future reservations, standard services, collaborators) to prioritize workspace recommendations.
- Location Filtering and Reservable Module Selection: The app filters locations by reservable modules configured for workplace experience and selects the best module based on availability and “Max days in future” settings.
- In-Office Presence Management: Employees can customize and manage their in-office presence preferences, including location, date, and time.
- Reservation Review and Editing: Employees can update or edit existing reservations directly from the mobile app.
Practical Benefits for ServiceNow Customers
- Empowers employees to seamlessly plan hybrid work schedules, enhancing workplace flexibility and collaboration.
- Reduces workspace conflicts by providing intelligent desk suggestions aligned with employee preferences and collaboration needs.
- Enables administrators to tailor workspace suggestions via configurable weighting, improving user satisfaction and space utilization.
- Offers comprehensive control and visibility over workplace presence and reservations through an intuitive mobile interface.
- Supports bulk reservation management, simplifying scheduling for employees with complex or recurring workspace needs.
Employees can plan their hybrid workplace schedule using the Workplace Service Delivery for Mobile. They can reserve a space for a day or make bulk reservations using Workplace.
Employees can indicate their preferred office location (office, remote, or visiting another office), get desk suggestions based on their location preferences, add workplace services available for a location, add preferred collaborators and match their in-office days with collaborators in-office days to increase productivity and collaborate effectively. While reserving or viewing a space, employees can see if the selected space is part of a neighborhood.
When proposing a space to an employee for reservation, the application considers the following employee preferences and Space Suggestions table configurations:
- Location preferences (campus, building, floor, and neighborhood)
- Favorite space or spaces set by an employee
- Past and future reservation data
- Preferred collaborators
- Start time and end time (based on building time zone and Reservable module configuration for a location).
Administrators can configure the following to provide better workspace suggestions to employees:
- Space Suggestions table configuration based on Suggestion types (location, proximity, past and future reservation data, standard services, and collaborators). Each of these Suggestion type is a given a weight value (integer
value). While proposing a space to an employee, application takes into account these weight values and accordingly ranks it in the search results based on the priority or weightage given to a Suggestion type. If any of the spaces
doesn't fulfill the criteria, the employee is shown the next available preferred space. If a preferred workspace is not available for an employee they are also given the option to manually search for available spaces using the
advanced reservation option.
For more information, see Space suggestion Configuration
- Employee presence configuration in Workplace Concierge
For more information, see Set Employee Presence.
- Properties enabled for Workplace suggestions and preferences.
For more information, see Properties installed with Workplace Concierge.
- Filter and fetch locations from the Available Reservable Modules:
- Fetch locations from all Reservable Modules that are marked for workplace experience in the Space types property [ sn_wsd_concierge.suggestions_space_types]. For more information see Properties installed with Workplace Concierge
- Verifies if it matches one of the allowed space types in the sn_wsd_concierge.suggestions_space_types property.
- Filter locations by Building: For each Reservable Module, application checks if employee's preferred location exists in the specified building. It retains Reservable Modules that are available in a building.
- Selects the Best Reservable Module:Looks at all matching Reservable modules and picks the best one based on the following:
- If a module has no Max days in future Reservable Module property restriction, it is selected.
- Then, it considers and selects the Reservable Module with the highest value in the Max days in future property configuration.
For more information, see Configure a reservable module.