Proximity Calculation Flow

The proximity-based search uses a hierarchical approach considering the following factors:

• Floor plan: If the colleague’s location has a floor plan, the system uses floor map coordinates to identify the nearest available spaces.
• Area: If no floor plan exists, the system checks if the location belongs to a defined area and shows available spaces based on that area’s configuration, limited to the floor where the employee is located.
• Tag: If the location is not part of an area, the system checks for tags associated with the location. Available spaces sharing the same tag are displayed on the employee’s current floor.
• Default: If none of the above apply, all available spaces on the colleague’s floor are shown. If no spaces are available, a message indicates no matching spaces found.

Sorting and Display Behavior

• By default, spaces are shown based on closest proximity when browsing near a person.
• If the employee selects the "My favorites first" sort option, favorite spaces are prioritized and displayed first among the closest available options.
• For searches involving area or tag criteria, only spaces on the employee’s current floor are displayed, ensuring relevant and accessible options.

Practical Implications for ServiceNow Customers

This proximity calculation ensures employees can quickly and efficiently find nearby workspaces relative to colleagues, enhancing workplace collaboration and space management. Understanding this flow helps administrators configure floor plans, areas, and tags effectively to optimize space availability and reservation accuracy.

In addition, the sorting options allow personalization by prioritizing favorite spaces, improving user experience.