Form fields for creating opportunities in Opportunity Marketplace

  • Release version: Xanadu
  • Updated August 12, 2024
  • 2 minutes to read
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    Summary of Form fields for creating opportunities in Opportunity Marketplace

    The Opportunity Marketplace in ServiceNow provides structured forms for creating and managing gigs, projects, and volunteer opportunities. These forms include a range of fields that capture essential details about the opportunity and the roles involved. This enables opportunity owners to clearly define opportunities, set expectations for applicants, and manage visibility and application parameters effectively.

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    Opportunity Creation Fields

    • Opportunity owner: Automatically lists the creator as the owner with the option to add co-owners. This is stored in the Opportunity table [snoppmarketopportunity].
    • Opportunity title: The visible name used for searching and identifying opportunities; varies by opportunity type.
    • Opportunity description: Detailed information to help applicants understand the opportunity; also varies by type.
    • Start and End dates: Define the timeframe for the opportunity.
    • Who can view this opportunity?: Controls visibility by selecting specific applicant groups; leaving blank makes it public.
    • Additional details: Optional section for extra information applicants might find useful.
    • Add attachments: Attach relevant documents such as department details or extended descriptions, linked directly to the opportunity record.

    Role-Specific Fields

    • Number of openings: Specifies how many positions are available for the role.
    • Estimated time commitment: Provides applicants an idea of the expected workload.
    • Application deadline: The cutoff date for accepting applications.
    • Role location: Indicates if the role is in-person, hybrid, or remote, with an option to specify a physical office location.
    • Required skills: Lists essential skills and proficiency levels to set clear expectations. Skills can be managed (edited or deleted) and added via job titles.
    • Preferred skills: Additional skills that improve chances of acceptance, also with proficiency levels and management controls.
    • Employee level: Categorizes the role by contributor or management levels as defined in the Skills Foundation job level table [snskillsintjoblevel].
    • Add attachments: Attach supplemental information specific to the skills or roles to provide further clarity.

    Practical Benefits for ServiceNow Customers

    These detailed form fields enable customers to create well-defined opportunities and roles that facilitate targeted applicant matching, improve applicant understanding, and streamline opportunity management. By controlling visibility, setting skill requirements, and defining role parameters, customers can efficiently attract suitable candidates and manage the lifecycle of their Opportunity Marketplace postings.

    Gigs, projects, and volunteer opportunities have 2 forms with several fields.

    Table 1. Form fields for creating an opportunity
    Field Description
    Opportunity owner You’re listed as the owner of opportunities that you create. You can add additional co-owners from the list. This field is in the Opportunity table[sn_opp_market_opportunity].
    Opportunity title
    Note:
    The name for this field varies depending on the opportunity type.
    		 An opportunity title is visible to users and it’s used to help in the search for available opportunities. This field is in the Opportunity table[sn_opp_market_opportunity].
    Opportunity description
    Note:
    The name for this field varies depending on the opportunity type.
    		 Include all relevant details for an opportunity. Add the details of opportunities to help potential applicants decide whether they want to apply for the opportunity. This field is in the Opportunity table[sn_opp_market_opportunity].
    Start date The beginning date for the role. This field is in the Opportunity table[sn_opp_market_opportunity].
    End date The end date for the opportunity. This field is in the Opportunity table[sn_opp_market_opportunity].
    Who can view this opportunity? Select from the list to make the opportunity visible to a certain group of applicants. Leaving the field empty makes the opportunity visible to everyone.
    Additional details Add additional details that an applicant might want to learn about or want to understand.
    Add attachments Attachments can include related information such department details of the team an applicant would be working with or more extensive details about gigs, projects, or volunteer opportunities. Attachments are attached to the corresponding opportunity record.
    Table 2. Form fields for adding roles to your opportunities
    Field description
    How many openings are available for this role? The number of openings for this role.
    What is the estimated time commitment for this role? An estimate of the time you would be expected to commit to for this role.
    Application deadline The last day that applications are accepted for this role.
    Role location
    • In-person opportunity
    • Hybrid opportunity
    • Remote opportunity
    		 Where you would be expected to work from for this role.
    Location The physical office location for this role.
    Required skills
    • Actions edit or delete.
    • Skill: List of available skills.
    • Proficiency level: Level of proficiency associated with the skill.
    		 There are 3 controls for Required skills. The skill and proficiency level help to set expectations of the type of work expected for this role. The minimum skills that the opportunity owner believes are needed.
    Add skills from a job title Select a job title to add skills relevant to a certain job.
    Preferred skills
    • Actions edit or delete
    • Skill: List of available skills.
    • Proficiency level: Level of proficiency associated with the skill.
    		 There are 3 controls for Preferred skills. The skill and proficiency levels help to set expectations of the type of work expected for this role. Having preferred skills increases chances of being accepted for the role.
    Employee level There are 4 levels of individual contributors and 2 levels of management included with the OPM base system. The Employee level is included in the Skills Foundation job level table [sn_skills_int_job_level]. For more information about skills, job levels, and roles, see Configuring Skills Foundation.
    Add attachments Attachments provide more details about skills and roles for the opportunity.