Executive journey view dashboard

  • Release version: Xanadu
  • Updated August 6, 2024
  • 2 minutes to read
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    Summary of Executive journey view dashboard

    The Executive journey view dashboard is designed for executives and HR coordinators to monitor and analyze key metrics related to employee journeys within the organization. It provides insights such as the number of employees completing their journeys, SLA breaches, average completion times, and other critical performance indicators. This dashboard supports informed decision-making by summarizing journey progress and task completion outcomes.

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    Access and Roles

    To access this dashboard, users need the snjny.reader role. The dashboard can be found by navigating to All > Journey designer > Administration > Executive journey view in the ServiceNow interface.

    Intended Users and Use Cases

    • Users: Leaders, business executives, and HR coordinators.
    • Use: Quickly review and understand journey significance, track progress, and assess task completion results.

    Key Reports Included

    • Overdue journey accelerator tasks: Displays details on overdue tasks related to journey accelerators.
    • Overdue lifecycle events tasks: Highlights overdue lifecycle event tasks tracked in the Task table.
    • Employee journey status: Visualizes the status of employee journeys using a donut chart.
    • Service level agreement breached cases: Shows cases where task SLAs have been breached.
    • Journeys opened each month: Tracks monthly counts of journeys started.
    • Employees onboarding each month: Displays onboarding task volumes monthly.
    • Average number of days to complete a journey: Provides a bar chart indicating the average time taken to complete journeys.

    Filters for Data Customization

    • Location: Filter tasks by the employee’s journey location.
    • Department: Filter tasks by the assignee’s department.
    • Journey start date: Filter data based on when journeys began.
    • Journey type: Filter tasks by type of journey.
    • Employee start date: Filter tasks by the employee’s start date.

    This dashboard enables ServiceNow customers to efficiently monitor journey performance and take action on delays or SLA breaches, ultimately supporting improved employee experience and operational oversight.

    Executive-focused dashboard with reports containing information such as the number of employees completing their journeys, SLA breaches, average days to complete journeys, and other metrics executives would be interested in.

    Executive journey view dashboard

    Required ServiceNow AI Platform roles

    The sn_jny.reader role is needed to access this dashboard.

    Access the Executive journey overview dashboard

    To open the dashboard, navigate to All > Journey designer > Administration > Executive journey view.

    Use cases

    For examples of how different people in your organization would use this dashboard, see these use cases.
    Table 1. User and dashboard details
    User Dashboard use

    Leaders/Business executives/HR coordinators

    Review and comprehend the significance of journey, quickly summarize them, and review task completion outcomes.

    Reports

    Table 2. Report details
    Title Type Source table Description

    Overdue journey accelerator tasks

    Single score

    Journey Accelerator Task [sn_ja_task]

    Contains Journey Accelerator task details and relationships to other Journey Accelerator tables.
    Overdue lifecycle events tasks Single score Task [task] The Task table provides means for creating and completing Tasks, as well as tracking their workflow in your instance.
    Employee journey status Donut Journey [sn_jny_journey]

    Contains Journey Accelerator task details and relationships to other Journey Accelerator tables.
    Service level agreement breached cases Bar Task SLA [task_sla] Task table provides means for creating and completing Tasks, as well as tracking their workflow in your instance.
    Journeys opened each month Line Journey [sn_jny_journey]

    Contains Journey Accelerator task details and relationships to other Journey Accelerator tables.
    Employees onboarding each month Area Task [task] Task table provides means for creating and completing Tasks, as well as tracking their workflow in your instance.
    Average number of days to complete a journey Bar Average no of days to complete a journey (indicator) Provides the number of data it takes to complete a journey.

    Filters

    Table 3. Filter details
    Name Type Description

    Location

    		 Multi-select

    Displays various tasks based on the location of the journey employee.
    Department Multi-select Displays tasks based on the department the task assignee belongs to.
    Journey start date Choice Displays tasks based on the journey start date.
    Journey type Multi-select Displays tasks based on the journey type.
    Employee start date Choice Displays tasks based on the start date of the employee.