Components installed

Xanadu Employee Service Management

Release

xanadu

ft:locale

en-US

ft:publication_title

Xanadu Employee Service Management

ft:clusterId

emplsm

bundleId

emplsm

workflow

Employee

Components installed with Health and Safety Case Management

Release version: Xanadu

Updated July 31, 2025

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Summary of Components installed with Health and Safety Case Management

The Health and Safety Case Management application installs a variety of components essential for managing health and safety cases effectively within ServiceNow. These components include tables, user roles, scheduled jobs, and related store applications. Installing these ensures a comprehensive data model and role-based access tailored to health and safety processes.

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Store Applications Installed

Health and Safety Core: Provides the foundational data model, including user profiles and actions common to all Health and Safety applications. This core is a prerequisite for the Case Management application and supports the overall functionality.

Roles Installed

The application defines several roles to control access and actions within the Health and Safety workspace:

Safety Case Manager (snhscm.casemanager): Full permissions to view, create, update, and delete Health and Safety and Return to Work cases.
Safety Case Reporter (snhscm.casereporter): Can view cases related to Health and Safety questions and submit questions via the Employee Center.
Safety Case Reader (snhscm.casereader): Read-only access to Health and Safety cases and related safety incidents and observations.
Safety Case Writer (snhscm.casewriter): Can create and update Health and Safety cases and link related safety incidents and observations.
Return to Work Case Reader (snhscm.rtwreader): Read-only access to Return to Work cases.
Return to Work Case Writer (snhscm.rtwwriter): Can create and update Return to Work cases, with writer permissions on related case types.
Claim Case Writer (snhscm.claimcasewriter): Manage claim cases including creation, updates, and deletions.
Claim Case Reader (snhscm.claimcasereader): Read-only access to claim cases.

Tables Installed

Key tables are installed to store and manage case data effectively:

Health and Safety Case (snhscmcase): Central table for all Health and Safety cases, extending the Health and Safety task table.
Leave (snhscmleave): Stores cases related to injury and illness leave.
Health and Safety Case Payment (snhscmpayment): Stores payment records for compensation claim cases.

These tables enable structured data capture and management of various health and safety case types, supporting workflows and reporting.

Several types of components are installed with installation of the Health and Safety Case Management application, including tables, user roles, and scheduled jobs. The application also installs related store applications if they aren’t already installed.

Store applications installed

Table 1. Store apps installed with Health and Safety Case Management
Store application	Description
Health and Safety Core	Installs core data model for Health and Safety. This data model includes common components such as Health and Safety user profile and actions that are used in the Health and Safety applications. For more information on store applications, roles, and tables installed with Health and Safety Core, see Components installed with Health and Safety Core.

Roles installed

Table 2. Roles in Health and Safety Case Management
Role title [name]	Description	Contains roles
Safety case manager [sn_hs_cm.case_manager]	Manager for Health and Safety cases who can View Health and Safety cases and their related records in the Health and Safety Workspace Create, update, and delete these from the Health and Safety Workspace Health and Safety cases Return to work cases	sn_hs_cm.case_reporter sn_hs_cm.rtw_writer sn_hs_cm.case_writer
Safety case reporter [sn_hs_cm.case_reporter]	View cases created for the Health and Safety questions asked Submit Health and Safety questions from the Employee Center	none
Safety case reader [sn_hs_cm.case_reader]	Can view Health and Safety cases in the Health and Safety Workspace Can view safety incidents and observations associated with Health and Safety cases	sn_ohs_im.incident_reader sn_ohs_im.observation_reader sn_ohs_im.hs_profile_reader sn_ohs_im.document_reader sn_ohs_im.action_reader
Safety case writer [sn_hs_cm.case_writer]	Create and update Health and Safety cases in the Health and Safety Workspace Can associate related safety incidents and observations to Health and Safety cases	sn_ohs_im.incident_writer sn_ohs_im.observation_writer sn_hs_cm.case_reader sn_ohs_im.document_writer sn_ohs_im.action_writer
Return to work case reader [sn_hs_cm.rtw_reader]	Can view Return to work cases in the Health and Safety Workspace	sn_ohs_im.hs_profile_reader
Return to work case writer [sn_hs_cm.rtw_writer]	Safety case writer who can create and update Return to work cases in the Health and Safety Workspace	sn_hs_cm.case_writer sn_hs_cm.rtw_reader
Claim case writer [sn_hs_cm.claim_case_writer]	Safety case writer who can create, update, and delete claim cases in the Health and Safety Workspace	sn_hs_cm.case_writer sn_hs_cm.claim_case_reader
Claim case reader [sn_hs_cm.claim_case_reader]	Can view Health and Safety claim cases in the Health and Safety Workspace	sn_hs_cm.case_reader

Tables installed

Table 3. Tables in Health and Safety Case Management
Table	Description
Health and Safety case [sn_hs_cm_case]	Stores all records of Health and Safety cases. This table extends the Health and Safety task [sn_ohs_im_task] table.
Leave [sn_hs_cm_leave]	Stores Health and Safety cases of type Injury and illness related leave.
Health and Safety Case Payment [sn_hs_cm_payment]	Stores payment details for Health and Safety compensation claim cases.