Team details page

  • Release version: Xanadu
  • Updated October 15, 2024
  • 2 minutes to read
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    Summary of Team details page

    The Team details page offers organizational leaders clear insights into the skills and talent makeup of teams within their organization. It is accessed through the Employee Center under the Org talent section in the Leader hub, enabling leaders to view detailed information about teams led by employees.

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    Key Features

    • Growth engagement widget: Displays metrics that show how employees engage with growth tools within the Talent Development suite, helping leaders understand adoption and utilization of development resources.
    • Team skill score widget: Shows a proficiency score based on how well team members meet skill requirements for their roles. A perfect score of 100 indicates all skill requirements are met. It also highlights skills where the team needs the most improvement.
    • Employee work arrangement widget: Presents the distribution of team members by their work settings, such as on-site, remote, or hybrid, giving leaders insight into team work modalities.
    • Range of years spent at the company widget: Visualizes team tenure distribution, segmented into configurable time ranges (default spans include <1 year, 1–2 years, 2–6 years, and >6 years). Data is updated weekly based on employment start dates.
    • Time spent in current positions widget: Shows tenure distribution within current roles using configurable time segments (default similar to tenure widget). Data refreshes weekly using job start dates.
    • Range of employee experience widget: Displays the number of employees at each experience level within the team, including the team manager. Experience levels are determined from the Job level field in Job profile records.

    Practical Use for ServiceNow Customers

    ServiceNow customers can leverage the Team details page to gain a comprehensive understanding of team composition, skill proficiency, tenure, experience, and engagement. This enables informed decision-making for talent development, resource planning, and identifying skill gaps within teams. Administrators have the flexibility to configure tenure-related widgets to match organizational definitions of time ranges, ensuring the data aligns with company standards. The page’s integration within the Leader hub simplifies access for managers, promoting proactive talent management.

    The Team details page provides your organizational leaders with visibility into the skills and talent composition of a team that exists within the leader's organization.

    The Team details page is embedded into the Org talent page. To access the Team details page, perform the following steps after you navigate to the Employee Center and select Org talent from the Leader hub drop-down list:
    1. Select a card for an employee who leads a team within the leader's organization.
    2. Select the View team details button on the card for the employee that you selected.

    Team details widgets

    Table 1. Team details page widgets
    Widget Description
    Growth engagement Widget contains metrics that measure employee engagement with the growth tools provided in the Talent Development suite of applications.
    Team skill score Widget displays a skill score associated with a team in the leader's organization. This score measures the number of people, in a specific team, who have achieved the proficiency levels necessary for each skill required by the roles in that team. A score of 100 means that the requirements are met.

    This widget also reflects a list of skills on which the team must improve the most.
    Employee work arrangement Widget reflects a distribution of team members by work arrangements (for example, on-site, remote, hybrid).
    Range of years spent at the company Widget reflects a distribution of team members by tenure at the company. Administrators can configure the following components for the data that appears in this widget:
    • Up to six segments
    • The time range for each segment
    Tip:
    For more information about the configuration process, see Configure time range data in tenure widgets.
    The following time ranges are provided by default:
    • >6 years
    • 2–6 years
    • 1–2 years
    • <1 year

    A scheduled job that runs weekly uses the date in the Employment start date field in the Employee Profile record to calculate the tenure data that appears in this widget.
    Time spent in current positions Widget reflects a distribution of team members by tenure in their current position. Administrators can configure the following components for the data that appears in this widget:
    • Up to six segments
    • The time range for each segment
    Tip:
    For more information about the configuration process, see Configure time range data in tenure widgets.
    The following time ranges are provided by default:
    • >6 years
    • 2–6 years
    • 1–2 years
    • <1 year

    A scheduled job that runs weekly uses the date in the Start date field in the Employee Job Profile record to calculate the tenure data that appears in this widget.
    Range of employee experience Widget reflects a distribution of team members by experience levels. The bar chart displays the number of employees in a specific team, at each experience level, including the team manager.

    The horizontal axis represents the experience level and the vertical axis represents the number of employees at each experience level.

    Leader Hub uses the Job level field in the Job profile record from the Employee Job Profiles [sn_employee_position] table to retrieve the data that appears in this widget.