Now Assist for Health and Safety

  • Release version: Xanadu
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Now Assist for Health and Safety

    Now Assist for Health and Safety is a ServiceNow application designed to help safety agents and managers generate concise, informative flash reports summarizing health and safety incidents. These summaries can be quickly shared with relevant stakeholders, streamlining communication and response processes.

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    Key Features

    • Generative AI Capabilities: Leverages artificial intelligence to produce summaries and insights related to health and safety incidents.
    • Configurable Application: Customers can configure the application to suit their organizational needs for incident reporting.
    • Data Collection and Improvement: Inputs, outputs, and edits related to incident summaries are collected to enhance ServiceNow’s AI technologies, with an opt-out option available.

    Important Considerations

    • Not all AI model providers or features are available in certain regions or regulated environments, including FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, and some in-country SKUs. Customers should verify availability based on their location.
    • The application uses AI and machine learning, so outputs may not always be fully accurate or appropriate. Customers must validate AI-generated content and apply human oversight, especially in high-impact areas such as healthcare or legal sectors.
    • Data processed by the application may be transferred to centralized ServiceNow environments or third-party cloud providers, following ServiceNow’s security and compliance policies.
    • Customers are responsible for testing the application’s suitability for their specific use cases and must comply with ServiceNow’s AI Acceptable Use Policy.

    Support and Troubleshooting

    • ServiceNow Community on AI and Intelligence provides peer support.
    • Known Error Portal offers articles to resolve common issues.
    • Customer Service and Support are available for assistance.

    Use the ServiceNow® Now Assist for Health and Safety application to summarize a health and safety incident. You can enable your safety agent and safety manager to generate concise, informative flash reports that can be quickly shared with relevant stakeholders.

    Get started

    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Further, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about safety incidents including incident details, actions, and root cause analysis. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.