Now Assist Virtual Agent topics for HR Service Delivery Advanced Integration with Workday
Summarize
Summary of Now Assist Virtual Agent topics for HR Service Delivery Advanced Integration with Workday
The Now Assist Virtual Agent topics integrated with Workday enable employees to interact with HR services directly from the Employee Center. These topics allow users to place requests, such as applying for time off or updating personal details, by accessing real-time data and functions from the Workday system. To use these Virtual Agent topics, you must configure them appropriately and have one of the specified HR or admin roles.
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Key Features
- Lookup Worker Profile: View coworker profile details by entering relevant keywords in the chat window.
- Update Personal Details: Update personal information such as email address, phone number, address, date of birth, and blood type directly via Virtual Agent.
- Get User Paychecks: Retrieve payslip summaries including pay periods, gross pay, deductions, and net pay with detailed deduction breakdowns.
- Get Total Rewards: View total rewards information from Workday through the chat interface.
- Get Time Off Balance: Check leave balances by querying the Virtual Agent.
- Request Time Off: Submit leave requests by providing start and end dates, which are sent to Workday for processing.
- Get Holiday Calendar: View the holiday calendar for a specified year within the chat window.
Practical Use for ServiceNow Customers
By leveraging these Virtual Agent topics, ServiceNow customers can enhance employee self-service capabilities by providing seamless access to Workday HR functionalities without leaving Employee Center. This integration improves user experience, reduces HR workload, and ensures accurate and up-to-date HR information is accessible on demand.
Employees can quickly perform common HR tasks through natural language interactions, such as checking paychecks, managing time off, updating personal details, and viewing holiday calendars, all within a conversational interface.
Setup and Roles
To enable these features, ensure Virtual Agent topics for HR Service Delivery Advanced Integration with Workday are configured. Access requires roles such as admin, snhrsp.hrspalumni, snhrsp.hrspcontingent, snhrsp.hrspemployee, snhrsp.hrspcontractor, or snhrsp.admin.
You can use the Now Assist Virtual Agent topics in Employee Center to place requests, for example, apply for a time off or update your details from the Workday system in Employee Center.
Virtual Agent topics for HR Service Delivery Advanced Integration with Workday Overview
- Configure Virtual Agent topics for HR Service Delivery Advanced Integration with Workday.
- Have one of the following roles: admin, sn_hr_sp.hrsp_alumni, sn_hr_sp.hrsp_contingent, sn_hr_sp.hrsp_employee, sn_hr_sp.hrsp_contractor, or sn_hr_sp.admin
Available Spoke Subflows for Virtual Agent topics for HR Service Delivery Advanced Integration with Workday
| Virtual Agent Topic | Feature Name | Service Name | Subflow |
|---|---|---|---|
| Lookup Worker Profile | Worker Management | Get Worker | Workday HR - Lookup Worker Profile |
| Request Time Off | Leave Management | Time off balance | Workday HR - Get Time off balance |
| Create Time Off Request | Workday HR - Request Time Off | ||
| Get Time Off Balance | Time Off Balance | Workday HR - Get Time Off Balance | |
| Get Holiday Calendar | Holiday Calendar | Workday HR - Get Employee Holiday Calendar | |
| Get Total Rewards | Benefits Management | Total Rewards | Workday HR - Get Total Rewards |
| Get User Pay Checks | Payroll Management | Get Paychecks | Workday HR - Get Employee Paychecks |
|
Human Capital Management | Update Personal Details | Workday HR - Update Personal Details |
| Worker Management | Get Worker | Workday HR - Lookup Worker Profile |
Lookup Worker Profile
The Lookup Worker Profile Virtual Agent topic enables you to view the profile of a coworker. From Employee Center, open a chat window and type in key words, for example, worker profile. After you have specified the details of coworkers, worker profile details of one or more users are displayed.
Update Personal Details
You can update personal details in Virtual Agent using one of the following topics in Employee Center from the Workday system.
- Update Address
- Update Date of Birth
- Update Email Address
- Update Phone Number
Get User Paychecks
The Get User Paychecks Virtual Agent topic enables you to view your payslip details. From Employee Center, open a chat window and type in key words, for example, get payslips. After you provide the required details such as start date and end date, your payslip summary, in the form of pay period, gross pay, deductions, and net pay are displayed. A detailed breakdown of deductions is also displayed.
Get Total Rewards
The Get Total Rewards Virtual Agent topic enables you to view your rewards. From Employee Center, open a chat window and type in key words, for example, rewards.
Get Time Off Balance
The Get Time Off Balance Virtual Agent topic enables you to view your leave balance. From Employee Center, open a chat window and type in key words, for example, leave balance.
Request Time Off
The Request Timeoff Virtual Agent topic enables you to apply for leaves. From Employee Center, open a chat window and type in key words, for example, request time off. After you have specified required details such as start date and end date, the time off request is sent to the Workday system.
Get Holiday Calendar
The Get Holiday Calendar Virtual Agent topic enables you to view your holiday calendar. From Employee Center, open a chat window and type in key words, for example, holiday calendar. After specifying the calendar year, the holiday calendar appears in the chat.