Signal configurations

The default signals identify specific employee conditions and trigger related widgets in Manager Hub. These signals rely on scheduled jobs and require certain plugins or applications, such as Learning Core or the Human Resources Scoped App: Core. Key default signals include:

• Assigned learning lack of engagement: Highlights employees assigned learning courses or paths not completed within a month, shown in the Support employees with learning widget. Requires Learning Core application.
• Time since job change: Identifies employees in the same job role for 36 months or more, prompting managers to help grow their careers in the Help your employee grow their career widget. Requires HR Scoped App: Core.
• Employee hasn’t taken PTO: Detects employees with significant unused paid time off or no recent time off taken, displayed in the Encourage work-life balance widget. Requires HR Scoped App: Core.
• New hire above average requests: Flags new hires (within 30 days) who have opened six or more HR or catalog requests recently, shown in the Support your new hire widget. Requires HR Scoped App: Core.

Signal categories

Signals are organized into logical categories to facilitate targeted prompt delivery. Manager Hub provides default categories such as Career, Employee service, New hire, Team insights, and Well-being. These categories help managers focus on specific aspects of team management through tailored prompts.

Signal actions

The default action associated with prompts is “Open a URL,” allowing managers to quickly access relevant resources or pages directly from the prompts in Manager Hub. This facilitates immediate action and follow-up.

Practical application for ServiceNow customers

By leveraging these default proactive prompts, ServiceNow customers can enhance managerial oversight and employee engagement without extensive initial configuration. The predefined signals and categories help surface critical team insights automatically, enabling prompt and informed managerial interventions. Activating Manager Hub and Proactive Prompts streamlines visibility into learning progress, career development, PTO usage, and support needs for new hires, improving overall team performance and well-being.