Now Assist for Legal Service Delivery (LSD)
Summarize
Summary of Now Assist for Legal Service Delivery (LSD)
Now Assist for Legal Service Delivery (LSD) is a ServiceNow application designed to enhance legal workflows by summarizing legal requests or matters, refreshing these summaries, and posting them to work notes. It also features Q&A Genius Results, which provide actionable answers by searching Knowledge articles. This application leverages generative AI to improve legal service efficiency but does not provide legal advice or replace professional counsel.
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Key Features
- Summary Generation: Automatically creates and updates summaries for legal requests and matters to help understand the context quickly.
- Q&A Genius Results: Generates relevant answers from Knowledge article searches to support legal inquiries.
- Agentic Workflows: Enables use of agentic workflows within legal service delivery to automate and streamline processes.
- Configuration and Use: Customers can configure the application to get started and utilize its AI-driven capabilities effectively.
Important Considerations
- Legal Disclaimer: Outputs are for informational purposes only and do not constitute legal advice or an attorney-client relationship. Customers bear responsibility for decisions made using the application.
- AI Limitations: The AI may not always produce complete or accurate information. Human oversight is essential, especially in high-stakes areas such as legal, healthcare, and finance.
- Data Processing and Privacy: Data from customer instances is transferred to centralized ServiceNow environments or third-party cloud providers following strict internal policies. Inputs, outputs, and edits are collected to improve ServiceNow AI technologies, with customers having the option to opt out of data collection.
- Availability Restrictions: Some features and model providers may be unavailable in certain regions, regulated markets, or restricted environments. Customers should verify availability based on their location and compliance requirements.
Getting Support
- Customers can access help via the ServiceNow Community on AI and Intelligence, Known Error Portal, or Customer Service and Support.
Use the ServiceNow® Now Assist for Legal Service Delivery (LSD) application to summarize a legal request or legal matter to understand the context, refresh the summary, and post the summary to the work notes. It also enables Q&A Genius Results that generates actionable answers from Knowledge article search results.
Disclaimer
None of the Advanced AI and Data Products provide legal or professional advice. The outputs provided by the Advanced AI and Data Products are for informational purposes only and are not a substitute for advice from a qualified professional. Customer assumes all responsibility and obligations with respect to any decisions, advice, conclusions, legal opinions, recommendations made or given as a result of the use of the services, including without limitation, any decision made, or action taken by Customer in reliance upon the Advanced AI and Data Products.
The Advance AI and Data Products and services do not and are not intended to constitute legal advice and do not create an attorney-client relationship.
Get started
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Use agentic workflows |
- Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Troubleshoot and get help
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Further, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about the Legal Request and/or Legal Matter (including related field information, comments and work notes), and information about search requests (including search prompts and results) from Knowledge articles in Legal Counsel Center and Employee Center. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.