Alumni Service Center
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Summary of Alumni Service Center
The Alumni Service Center is a dedicated platform designed to maintain connections between alumni and the organization post-employment. It enables alumni to access essential documents and updates while offering organizations benefits in talent management and branding.
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Key Features
- Self-Service Access: Alumni can retrieve payroll information, tax documents, and employment verification letters without delays.
- Job Opportunities: Tailored job recommendations and application tracking help alumni find suitable roles easily.
- Profile Management: Alumni can update contact information and manage visibility settings for their profiles.
- Organizational Updates: Access to company news, announcements, and resources keeps alumni informed.
- Alumni Transition: Transition from employee to alumnus requires a personal email, and updates are made in the relevant user tables to avoid impacting user counts.
Key Outcomes
Organizations benefit by maintaining relationships with former employees, reducing recruitment costs, and enhancing brand perception. The Alumni Service Center fosters a positive alumni experience, creating a network of pre-qualified talent and streamlining the hiring process.
The Alumni Service Center is your dedicated hub to stay connected with the organization after your tenure.
Benefits of an Alumni Service Center
The Alumni Service Center portal provides the following benefits to the alumni and organization:
- Alumni
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- Alumni can conveniently retrieve payroll information, tax documents, and employment verification letters without manual requests or delays. This self-service capability saves time and ensures secure access to sensitive data.
- The portal provides tailored job recommendations based on alumni profiles, previous roles, and preferences. Alumni can also track application status and set up notifications for new opportunities.
- Alumni can update personal contact details, manage preferences, and control visibility settings (public/private) for their profile, ensuring accurate and secure records.
- The portal offers access to company news, announcements, and knowledge resources, helping alumni remain updated on organizational developments and industry insights.
- Organization
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- Maintain relationships with former employees, making it easier to rehire skilled talent when needed.
- Reduce recruitment costs and shortens onboarding time, as returning employees are already familiar with company processes.
- Enhance organization's brand and networking by offering a structured alumni experience, and creating a positive impression even after employees leave.
- Access to a broader and pre-qualified talent pool through job listings and personalized recommendations offered in the alumni portal.
Content analytics
The Alumni Service Center provides a separate content analytics tracking profile. For more information, see Create a Content Analytics tracking profile.
Employee to alumni transition
A personal email is required to transition from an employee to an alumnus.
You can perform this transition for individuals or in bulk. To access the Alumni Service Center, users must have one of the following roles:
- [sn_asc.admin]
- [sn_asc.manager]
Note:
- You can add the alumni roles (sn_asc.admin) and (sn_asc.manager) to any user. For more information, see Assign a role to a user.
- To be able to login and access all the alumni features, you must be a user in the Alumni table (sn_asc_user) and not in the User table (sys_user).
Ensure that alumni aren't included in your UU licensing counts
When an employee transitions to an alumnus, and you're using Unrestricted User (UU) licensing, you’ll want to avoid inflating user counts when providing services to your alumni. Ensure that the following parameters are updated
in the [sys_user] table.
- If you have HRSD Enterprise, with HR or unrestricted users, and you use Alumni Service Center, you need to make users inactive in the [sys_user] table as part of the offboarding process. Once the record is inactivated, it won't be counted in the UU count. Note:The Alumni Service Center offboarding workflow creates a new alumni record in the Alumni Users [sn_asc_user] table that provides alumni access to the Alumni Service Center services and resources when the User [sys_user] profile is inactive.
- If you have HRSD Professional, with HR or unrestricted users, and are providing alumni services outside of Alumni Service Center, to help prevent former employees from being included in the UU count, you need to create a custom alumni table. The custom alumni table extends the [sys_user] table. When an
employee leaves the organization, you can change the user class of the employee in the [sys_user] table from User to the sys class name that corresponds to the custom alumni table.Note:Creating a custom alumni table to service alumni outside of Alumni Service Center is considered a custom implementation. Refer to Create a table for more information.
For additional information, see the DEF1000205 | HR User [KB1125071] article in the Now Support Knowledge Base.
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Additional resources
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- Find useful resources related to your role and explore best practices at the Customer Success Center.
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