Configure AWA queues for HR Service Delivery Agent Workspace

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Use Advanced Work Assignment Queues to define what work items are routed automatically to agents through a service channel.

    Before you begin

    Role required: sn_hr_core.admin

    Procedure

    1. Navigate to All > Advanced Work Assignment > Settings > Queues.
    2. From the Queues list, change the Active field to false for Agent Chat Queue.
    3. Or, select a queue to edit.
      For more information, see Work item queues.
    4. Select the Save icon.