Enabling guest users to submit a catalog item on the Customer Service Portal

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Configure customer service portal to enable guest users to access and submit catalog item.

    Guest users or logged out users can’t access catalog items by default. You must change the accesses for the catalog items and its related services to make a catalog item available for guest users.

    Changes required to enable guest user access

    Make the following items public to enable logged out users to request catalog items:
    Tabela 1. Items that must be made public for guest user access
    Item Required changes
    Portal pages and widgets Enable public access for those portal pages and widgets that are used to display the following:
    • list of catalog items
    • catalog item form
    • Home page or browse catalog page to which the users are redirected to after submitting the catalog item

    For details, see Enable public access on a service portal page and Enable public access on widgets.
    Catalog categories Enable public access for those catalog categories that enables the guest users to browse the list of items on the widget.

    For details, see Enable public access for categories for the catalog items.

    It is optional to make these items public
    Catalog items Enable public access for the catalog items and their forms that must be displayed to the guest users.

    For details, see Enable public access for a catalog item.

    Nota:
    Configure the catalog item script to display post submission confirmation message and redirection to an appropriate page. For details, see Configure catalog item script to display confirmation message and redirect the guest user.
    Catalog item variables and variable sets Enable public access for the catalog item variables and variable sets that should be displayed on the submit form for guests.

    For details, see Enable public access for a catalog item variable and variable set.
    Catalog item APIs Enable public access for the catalog item APIs to allow submitting the form.

    For details, see Enable public access on REST APIs.

    Nota:
    Introduce rate limits on the public REST APIs to avoid excessive use or abuse of publicly available catalog items. For details, see Apply rate limit on REST APIs.