---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Playbook intake component

# Playbook intake component {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Enable you to submit a case using the playbook guided experience, which systematically captures case details and displays the stages and activities involved in resolving the case. You can use prefill fields or choose from
various playbook experiences, and customize the display of stages, such as the number of visible stages and their horizontal or vertical orientation.
Figura 1. Playbook intake component