---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Walk-up Check-in

# Walk-up Check-in {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Schedule an appointment for a walk-up check-in on the Consumer Portal.

## Antes de Iniciar

Install Walk-up for CSM (com.snc.walkup_for_csm) app from [ServiceNow store](https://store.servicenow.com/sn_appstore_store.do#!/store/home).

Role required: sn_customerservice.consumer or sn_customerservice.unified_consumer

## Por Que e Quando Desempenhar Esta Tarefa

## Procedimento

1. Navigate to the Consumer Portal.
2. Navigate to RequestsSubmit a requestWalk-up check in in the portal header.  
   The application searches for your nearest service center.
3. To schedule an appointment, see [Schedule appointments or join a queue from the Customer Service Management portal](https://servicenow-prod.fluidtopics.net/YIUxCwemn04vGRi80fHZ4w "Customers must invest time in coming to a physical location for service. Ability to book appointments at a specific time helps plan visits to the service location. A slot is pre-assigned based on the appointment booking.").