---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Request item or service

# Request an item or service from the Consumer Portal {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Browse the catalog and create a request for an item or a service from the Consumer Portal.

## Antes de Iniciar

Nota:  
Creating a request from the Consumer Portal requires activation of the Customer Service with Request Management plugin (com.sn_cs_sm_request). It also requires that the administrator to [provide external customers with access to request records](https://servicenow-prod.fluidtopics.net/lpKjVQ3eHzBzPketP02vxg "With access to problem, change, and request records, external customers can view these records associated with their customer service cases from the Customer and Consumer Service Portals.").Role required: sn_customerservice.case_authorized_consumer or sn_customerservice.consumer

## Por Que e Quando Desempenhar Esta Tarefa

Users can make requests for a product or service from the Consumer Portal. Customer administrators, partners, and case managers can also make requests.

## Procedimento

1. Navigate to the Consumer Portal.
2. Navigate to RequestsSubmit a requestSubmit any request
3. Browse the service catalog and select the item or service.  
   Select topics from the navigation menu to view related articles and catalog items.
4. Fill in the fields on the form.  
   {#customer-request-from-consumerportal__table_clf_qrc_m3c__entry__2}

   | Fields | Description |
   |-|-|
   | Household | Household the customer belongs to. |
   | Customer | Name of the customer. Selecting a household filters the list to members of that household only. |
   | Product | Product that you need help with. |
   | Subject | Brief summary of the issue. Nota: When you start entering the subject, the application searches the configured knowledge bases and displays the results in the Related Content list. |
   | Description | Detailed description of the issue. Nota: When you start entering the subject, the application searches the configured knowledge bases and displays the results in the Related Content list. |
   [ ]

   {#customer-request-from-consumerportal__table_clf_qrc_m3c}
5. **Opcional:** Upload any attachments.
6. Select Submit.

## Resultado

The system processes the request, creates it along with related records, and shows the details on the record view page.