---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create additional account addresses

# Create additional account addresses {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

An account can have multiple addresses, such as a main address as well as shipping
and billing addresses.

## Antes de Iniciar

Role required: One of the following roles:

* sn_crm_account_data_manager
* sn_crm_account_relationship_data_manager
* sn_crm_foundation_data_manager
* sn_crm_foundation_admin
* sn_customerservice_manager
* admin
{#create-account-address__ul_ajz_h4w_m3c}

## Por Que e Quando Desempenhar Esta Tarefa

The main address for an account is stored in fields on the [Account form](https://servicenow-prod.fluidtopics.net/B1dXVgjkOA4w9JxqepsGkg "The Customer Service Management application uses the Account form to store customer account information.").
Shipping and billing addresses for an account are created and stored in the
Addresses related list. An account can have multiple
shipping and billing addresses.

## Procedimento

1. Navigate to AllCustomer ServiceCustomerAccounts.
2. Select the number of the desired account.
3. In the Addresses related list, select New.
4. Fill in the fields on the Location form.
5. Select an address type, either Billing or Shipping.
6. **Opcional:** Enable the Primary field.  
   If you have multiple billing or shipping addresses, use this field to designate one as the primary address.
7. Select Submit.