---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Agent chat

# Agent Chat for Customer Service Management
Configurable Workspace {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Learn how the CSM Agent Workspace
Agent Chat functions with CSM Configurable Workspace.

Agent Chat enables agents to interact with customers, create incident or case records, or
transfer chats to another agent or queue. CSM Agent Workspace
Agent Chat configurations work with CSM Configurable Workspace.

For more information about the Agent Chat component, see [Next Experience Components documentation](https://developer.servicenow.com/dev.do#!/reference/next-experience/components?&query=&order_by=nameAsc&limit=120&offset=0&categories[]=uib_component&categories[]=uib_macroponent-component&categories[]=uib_facades) and select Agent Chat from the list of Next Experience Components.

## Agent Chat corresponding parameters {#migration-agent-chat__section_vyv_drl_v4b}

Parameters that are hidden in UI Builder (UIB) aren't configurable in UIB. These parameters are used for specific customer workflow use cases.
{#migration-agent-chat__table_usb_qrl_v4b__entry__4}

| Component | Legacy component name | Legacy component parameter name | UIB component parameter name |
|-|-|-|-|
| Agent Chat | sn-chat | Interaction - Active | * Interaction Sys ID - Active (Hidden in UIB) * User isUxf (Hidden in UIB) {#migration-agent-chat__ul_vsb_qrl_v4b} |
[Tabela 1. Component parameters for Agent Chat]

{#migration-agent-chat__table_usb_qrl_v4b}