---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Customer management

# Customer management {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Enhance customer engagement and satisfaction by managing all interactions to ensure a seamless and efficient service experience. Simplify processes, improve communication, and provide personalized service.
{#customer-management__table_njh_dns_kdc__entry__2}

|   |   |
|-|-|
| [Using customer access management](https://servicenow-prod.fluidtopics.net/YTdyLdfoOg~PoiRcdXLBxw "Learn how customers, contributor users, and customer service agents use customer access management.") | Learn how customers, contributor users, and customer service agents use customer access management. |
| [Using Customer Contracts and Entitlements](https://servicenow-prod.fluidtopics.net/4IueBzH3kE9FeIM98nnR9w "Learn how consumers, managers, agents, and administrators use the Customer Contracts and Entitlements application to generate customer contracts and contract lines to work on the services.") | Learn how consumers, managers, agents, and administrators use the Customer Contracts and Entitlements application to generate service contracts and contract lines to work on the services. |
| [Create a social media profile](https://servicenow-prod.fluidtopics.net/EM_iBhkswL3uRubBPkJPyg "Users with the customer service manager role can create a social media profile for an account, contact, or consumer.") | Users with the customer service manager role can create a social media profile for an account, contact, or consumer. |
| [Create a social media log entry](https://servicenow-prod.fluidtopics.net/jnEDoh5fw3lTnZN1rHxjrw "Users with the customer service manager role can create a social media log entry for a case.") | Users with the customer service manager role can create a social media log entry for a case. |
| [Using customer data models for B2B2C](https://servicenow-prod.fluidtopics.net/7FEAqsUzKjbb9LM996b2uQ "With the business-to-business-to-consumer (B2B2C) model, organizations across industries can easily configure multi-level customer relationships and support business customers who can support their end consumers.") | With the B2B2C model, organizations across industries can easily configure multi-level customer relationships and support business customers who, in turn, support their end consumers. |
[Tabela 1. Customer management]

{#customer-management__table_njh_dns_kdc}