---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Script includes installed with Customer Service Management

# Script includes installed with Customer Service Management {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Script includes are added with activation of Customer Service Management.
{#r_ScrIncInstallWCustServ__table_olq_wtw_kt__entry__2}

| Script include | Description |
|-|-|
| CSEMailUtil | Used for customer service case email actions and notifications. |
| CSPortalUtil | Helper functions for the customer self-service portal. |
| AccountTeamUtil | Util APIs for the Customer Service Management account team responsibility module. |
| AjaxCustomerServiceSearch | Ajax class that provides the knowledge base search results. |
[Tabela 1. Script includes installed with Customer Service Management]

{#r_ScrIncInstallWCustServ__table_olq_wtw_kt}