---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Chat with Virtual Agent from the Business Location Service Portal

# Chat with Virtual Agent from the Business Location Service Portal {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Provide the information needed about a case and its resolution by completing a pre-survey on the Business Location Service Portal. This pre-chat survey lets the customer service agent or Virtual Agent know your location and key case details, so you don't have to repeat them.

## Antes de Iniciar

Role required: Service Organization Contributor (sn_customerservice.service_organization_contributor) or Location Manager (sn_customerservice.svc_location_manager_core)

## Procedimento

1. In the Business Location Service Portal, select the Chat icon (![chat symbol]()) to start a conversation.  
   Nota:  
   The agent chat configuration (sp_agent_chat_config) must be active for the Business Location Service Portal.
2. From the list of locations in the pre-chat survey, select the business location that you're directly associated with and select Submit.  
   A virtual agent or a customer service agent responds to your chat request.
3. When you're finished with the chat, select End Conversation.

## O que Fazer Depois

If the agent creates a case or links the discussion to an existing case, you can view these cases from the Business Location Service Portal by selecting Cases.
**Conceitos relacionados**   

* [Virtual Agent support for business locations](https://servicenow-prod.fluidtopics.net/qQfRSOwQUh7ijtSPy_yVcA "Customer service agents receive chat requests from your business location staff members on the CSM Agent Workspace. These agents can assist your staff members to resolve issues and manage the cases more efficiently if your staff members fill out a pre-chat survey first.")