---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Activate Email Interaction

# Activate Email Interaction for CSM {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Activate the Email Interaction for CSM plugin (sn_eaai_csm) for new or existing CSM customers. This plugin includes demo data and activates related plugins if they aren't already active.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

The flows are deployed with Email Interaction for CSM
and are enabled by default for new CSM customers. The flows aren't enabled by default for existing CSM customers. To manually activate the flows, [Activate a flow for Email Interaction for CSM](https://servicenow-prod.fluidtopics.net/QH0eEnsJc98_boen4bnpXg "Activate flows for customers who have the Email Interaction for CSM application configured, enabling efficient workflow automation.")

## Procedimento

1. Navigate to AllSystem DefinitionPlugins.  
   The Review Installation Details dialog is displayed.
2. Find the Email Interaction for CSM using the filter criteria and search bar.  
   The app is available in the Store applications section.
3. Start the installation process by selecting Install.  
   The Review Installation Details dialog box is displayed.
4. Review the details of the installation.
5. Verify that the Install now option is selected.
6. **Opcional:** If you want to get the demo data, select the Load demo data check box.
7. Select Install.

## Resultado

The Email Interaction for CSM plugin is successfully installed.