---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Activate the standard ticket page for upgrade customers

# Activate the standard ticket page for upgrade customers {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

If you have upgraded your instance, redirect the ticket page to the standard_ticket page in the Service Portal and view requests on the standard ticket page.

## Antes de Iniciar

Role required: sp_admin

## Por Que e Quando Desempenhar Esta Tarefa

For new customers, the standard ticket page is enabled by default. For upgrade customers, you must enable it.

## Procedimento

1. Navigate to AllService PortalPage Route Maps.
2. Search for Customer Service Management ticket route maps.
3. Set the value to true in the Active column.
4. Click the name of the page route map.
5. Click here to edit the record.
6. Select the Active check-box.
7. Click Update.
**Tópicos relacionados**   

* [Standard ticket page](https://www.servicenow.com/docs/access?context=standard-ticket-page&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US)