Show or hide event types on the agent calendar

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Users with the agent schedule user role can personalize their calendar and show or hide different types of events.

    Antes de Iniciar

    Role required: agent_schedule_user

    Procedimento

    1. Navigate to your calendar.
      • Customer Service > My Schedule
      • Field Service > Agent > My Schedule
    2. Click the configuration icon (Configuration icon.) in the calendar header to display the Schedule Configuration menu.
    3. Enable or disable the switches for the different types of events.
      An option is enabled when the switch is moved to the right and appears with a green background.
    4. Click the configuration icon (Configuration icon.) again to hide the Schedule Configuration menu.
      The calendar displays the enabled task types.