---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Limit product model data access

# Limit access to product model data on the Customer Service Portal {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use a system property to limit customer access to data in the Product Models table.
From the Customer Service Portal, product model data can be accessed by external users with
the sn_esm_user role. System administrators can use the
csm_cmdb_model.customer_visible_flag system property and the
Customer Visible field on the Product Models table (cmdb_model) and
child tables to limit this access.  
The csm_cmdb_model.customer_visible_flag system property enables the Customer Visible field for the tables listed below. By default, this property is set to false. When set to true, the system uses the setting in the Customer Visible field to determine access to product model data on the Customer Service Portal.

* Product Models table (cmdb_model)
* Software Models table (cmdb_software_product_model)
* Application Models table (cmdb_application_product_model)
* Consumable Models table (cmdb_consumable_product_model)
* Facility Models table (cmdb_facility_product_model)
* Hardware Models table (cmdb_hardware_product_model)
{#cust-serv-portal-prod-model-access__ul_dpb_jcs_tbb}

The Model Categories table (cmdb_model_category) does not have a Customer Visible field. Access to model categories data is restricted by using the
Customer Visible field on the Product Model table. Only the
categories for the products which are visible in the Product Model table will be visible in
the Model Categories table.

For upgrades from Jakarta to madrid, the Customer Visible field is
added to each record in the Product Models table and set to false.  
To limit access:

1. Set the csm_cmdb_model.customer_visible_flag system property to true.
2. Customize the Product Models table (cmdb_model) and add the Customer Visible column.
3. Set the value of the Customer Visible field to true for the product models that should be visible to external customers.
{#cust-serv-portal-prod-model-access__ol_kff_pcs_tbb}

External users can see these product using these product models if the products are linked
to the customer account.