---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Track install base service health

# Track the service health of install base items in Agent Workspace {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Track the operational status of install base items belonging to an account, to better
correlate customer issues and provide faster responses.

## Antes de Iniciar

Role required: sn_customerservice_agent or sn_customerservice_manager

## Por Que e Quando Desempenhar Esta Tarefa

The service health status provides you with visibility into the service health of a customer's install base items. The service health status is based on the severity of the impacted services being monitored at the Network Operations Center. Refresh the service health status on the Account and Case forms to access the real-time health status of install base items.

As a customer service agent, you can
view the service health status of install base items in a case or a customer
account.

## Procedimento

1. Open your workspace.
2. Navigate to Lists.
3. Click an account or a case.
4. To refresh the health status of install base items on both the Account and Case form, click Refresh Install Base Health.
5. To view the health status of an install base item on the Account form, click the Install Base Items related list.
6. To view the health status of an affected install base item on the Case form, click the Affected Install Base Items related list.
**Conceitos relacionados**   

* [Service health status for install base](https://servicenow-prod.fluidtopics.net/vXhYyG~zFZ61XVPlTT2R7Q "View the real-time health status of a customer's install base. Correlate customer issues with the operational health of their install base to provide more informed responses to your customers.")