---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Modify or delete time worked entries

# Modify or delete time worked entries for cases or activities {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Agents can modify and delete existing time worked entries and create new entries
after a time sheet has been approved.

## Antes de Iniciar

Role required: sn_customerservice_agent

## Por Que e Quando Desempenhar Esta Tarefa

An agent can modify or delete time worked entries for an approved time sheet. Any changes to these entries update existing time cards, creates new time cards if needed, and generates an updated time sheet.  
Nota:  
Don't manually edit time cards. Edit the original time worked entries, which generate updated time cards and time sheets.

## Procedimento

1. To modify or delete a time worked entry:
   * Navigate to the desired case or case task, select the Time Worked related list, and select the desired entry.
   * Navigate to Time SheetsMy Time Worked and select the desired entry.
   {#cust-service-agent-modify-time__choices_htt_nll_pbb}
2. To modify the entry, change the desired fields and select Update.
3. To delete the entry, select Delete.