---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure anonymous chat properties

# Configure anonymous chat properties {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Users with the system administrator role can set properties to limit the number of
chat requests created by guest users.

## Antes de Iniciar

Role required: admin

## Procedimento

1. Navigate to AllCollaborateConnect SupportSupport AdministrationProperties.
2. Set the following properties.

   | Opção | Descrição |
   | Limit maximum number of guest conversations created in the last hour. (connect.support.max_guest_sessions_per_hour) | Limits the number of guest chat requests that can be created in a one-hour time frame. The default value is 200. |
   | Message shown to user when rate limit for guest conversations is breached. (connect.support.guest_sessions_rate_limit_reached_message) | The message that is displayed on the Consumer Service Portal when the limit on the number of guest chat requests has been reached. |
   |-|-|

   {#set-anonymous-chat-properties__choicetable_ggp_x2b_fx}
3. Click Save.