---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Install base hierarchy visualization

# Install base hierarchy visualization {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 30 de jun. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use the Install Base Hierarchy tab on the CSM Configurable Workspace to view the parent-child hierarchy structure
of an install base item.

The install base hierarchy provides a node map of both parent and child items associated
with an install base item. The hierarchy node begins with the install base item that is
currently open. The node map extends toward both the root install base item and the
child install base item up to seven levels of hierarchy.

The first level of the install base hierarchy node map always displays the child items
associated with the current install base item. Select the levels from the level selector
to view the number if install base levels associated with the current install base
item.

For example, select Level 1 with the current install base item as the home node, to view
all the child items associated with it. Subsequently, at Level 2, set one of the child
install base items as a home node to have further insight into its own child items. The
number of child items are denoted by a number badge next to the install base node. You
can continue to expand the hierarchy structure up to the seventh level or to 250 nodes,
whichever comes first.  
Figura 1. Hierarchy structure for install base items  
Nota:  
Badges against child items aren't displayed beyond the seventh level of hierarchy. To view the hierarchy beyond the seven levels, set any one of the install base items in the hierarchy as the home node.  
You can use the hierarchy structure of an install base item to perform the following contextual actions on individual nodes.

* Set any node as a home node.
* Create a case from the node.To learn about different case types and how to create a case from an install base node, see [Customer service case types](https://servicenow-prod.fluidtopics.net/DUK9_7gUtBKcsRc6PtBAXg "A case type represents the processes and the data that are needed to resolve a specific type of customer issue. Use the case types feature to create and configure the different types of customer service cases that your organization needs.").

* View details of a node. This opens up the entire record of the install base item.
{#install_base_hierarchy_visualisation__ul_jty_z5j_zbc}  
View the details of any install base that is selected in the hierarchy structure on the record card.  
Nota:  
Select the Number, Parent install base item, Account, Configuration item, and Location fields on the record card to navigate to the install base record.