---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Related list for an install base item

# Related list for an install base item {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

In the Customer Service Management application, you can use the Install base related list
to track information that is related to the install base hierarchy, cases, entitlements, and
other entities. By using these tables, you can understand your customers' purchases and provide
efficient post-sales support.
{#install-base-related-list__table_hdg_jxt_fwb__entry__2}

| Related list | Description |
|-|-|
| [Create a child install base item](https://servicenow-prod.fluidtopics.net/QZU~QmtBBzjkBitbBKvoHQ "Create a child install base item in the Customer Service Management application to view a list of all the cases and issues of the parent install base item.") | List of all the child install base items associated to the parent install base item. |
| Sold Products | List of all the products or services sold to a customer. For more information on how to create a sold product, see [Create a sold product](https://servicenow-prod.fluidtopics.net/LKU2C~51LlTGHZCYVIkuAA "Create a sold product to track the products or services that are sold to an account or consumer."). |
| Cases | List of all the cases associated to the current install base item. The list of cases enables customer service agents to access all the cases and issues that are related to an install base in one place. For more information on cases and case access, see [Service Model Foundation cases](https://servicenow-prod.fluidtopics.net/MDpmf1tcNvVu8OP5sA19aQ "Location agents and location consumer agents at a business location can create cases for accounts, contacts, consumers, and households."). |
| All Cases | List of all the child cases associated to the parent install base item. Nota: You cannot see the parent cases that are associated with a child install base item. |
| [Create an entitlement](https://servicenow-prod.fluidtopics.net/vHqDUFxshqw0IN2Ql2UWsA "Create an entitlement in the Customer Service Management application to view the existing cases for an account, product, or service contract. Creating an entitlement helps you to understand the level of support and the communication channels that an agent can use.") | List of the existing cases for an account, product, or service contract that defines the type of support that a customer receives. For more information on entitlements, see [Configure entitlements](https://servicenow-prod.fluidtopics.net/k6LiHsPz3FG_Z3h3e3li1A "An entitlement defines the type of support that a customer receives as well as the supported communication channels."). |
| [Edit a contract](https://servicenow-prod.fluidtopics.net/45o1lhPZ8oHkcI2GpmOX2g "Enable an agent or manager to edit an open contract that is related to the parent install base item in the Customer Service Management application.") | List of all the contracts associated to the current install base item. |
| Install Base Related Parties | List of all the additional parties that have access to an install base item. You can add related parties only to the root install base item. For more information to the list of related parties and default responsibilities, see [Create related party configurations](https://servicenow-prod.fluidtopics.net/4TvrhuHgdm6_1IFAu_XszA "Related party configurations define the title of a relationship between an entity and an organization or user. These configurations also enable linking related party types with responsibility definitions to grant access as needed."). To add a related party to an install base, see [Add related parties to an install base item](https://servicenow-prod.fluidtopics.net/oaFts8UN5neK6DoOCVaJyg "Add related parties to an install base item in the Customer Service Management application so that you can enable another party to have access to an install base."). |
[Tabela 1. Related list for install base item]

{#install-base-related-list__table_hdg_jxt_fwb}