Search the customer service community

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Use the customer service portal to search the community site or view a list of recent discussion topics.

    Antes de Iniciar

    Role required: sn_customerservice.customer, sn_customerservice.customer_admin, sn_customerservice.partner, or sn_customerservice.partner_admin

    Procedimento

    1. Navigate to the customer service portal.
    2. Click Ask the Community.
      This brings up the Ask a Question page.
    3. Enter a question in the Title field.
    4. Select a knowledge base in the Knowledge Base field.
    5. If desired, select a category in the Category field.
    6. If desired, add one or more tags to your question in the Tags field.
    7. Click Post Question.
      The question appears on the search results page under the Questions category.