---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Track customer orders

# Track customer orders on the Business Location Service Portal {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Enable your location staff to track customer orders for their business locations using the Business Location Service Portal (BLSP). The portal enables them to view and monitor order details like order status, account, and
channel partner information, helping them stay updated on customer activity for specific locations.

## Antes de Iniciar

Role required:

* sn_bus_org_orm.org_b2b_sales_rep
* sn_bus_org_orm.org_b2c_ sales_rep
* sn_bus_org_orm.org_sales_mgr
* sn_bus_org_orm.org_relationship_mgr
* sn_bus_loc.org_sales_mgr, or
* sn_bus_org_orm.org_ui
{#track-customer-orders-on-the-blsp__create-order-business-org_ul_q2q_ln2_xfc}

## Procedimento

1. Navigate to HomeYour InformationCustomer Orders.  
   The page displays a list of customer orders associated with the business locations.
2. From the list, select a customer order number to view its details.  
   For a description of the fields, see [Customer Orders form](https://servicenow-prod.fluidtopics.net/~WIydo7rF4t15n7OzT~XtA "The following table describes the fields available on the Customer Orders form.")

   You can also access Customer orders by navigating to HomeYour InformationBusiness Locations.
{#track-customer-orders-on-the-blsp__steps_g4s_xwm_vbc}