---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Search for information

# Search for information using Business Portal {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use the search feature on the business portal header and home page to find information about a question or an issue.

## Antes de Iniciar

Role required: sn_customerservice.customer, sn_customerservice.customer_admin, sn_customerservice.partner, or sn_customerservice.partner_admin

## Por Que e Quando Desempenhar Esta Tarefa

The portal has a search feature that you can use to search for information across several repositories. You can use the search feature on the home page or on the business portal header.

## Procedimento

1. Navigate to the business portal.
2. Enter a search term into the Search field.
3. Select the search icon.  
   A list of articles related to the search term is displayed.
4. Select a link to view an article.

## Search the knowledge base on Business Portal {#ariaid-title2}

Use the business portal to search the knowledge base or view a list of popular knowledge base articles.

### Antes de Iniciar

Role required: sn_customerservice.customer, sn_customerservice.customer_admin, sn_customerservice.partner, or sn_customerservice.partner_admin

### Por Que e Quando Desempenhar Esta Tarefa

The business portal includes a link to the knowledge base that you can use to search for information, read and rate articles, and submit feedback. Under this link, the portal displays a list of popular knowledge base articles.
If the information that you need isn't included in this list, you can search the knowledge base for the desired information.

### Procedimento

1. Navigate to the business portal.
2. Select ResourcesKnowledge.  
   The knowledge page displays a separate category for each of the products purchased by this customer. It also displays lists of articles by:
   * Featured content
   * Most useful
   * Most viewed
   {#t_SearchTheKnowledgeBase-business-portal__ul_wym_xqt_vr}
3. Do one of the following,

   | Opção | Descrição |
   | Click a product to display more specific information | Displays a list of categories on the left and articles on the right. Select a category to drill down even further. |
   | Click a link from one of the lists | Displays the article. |
   | Type a topic in the Search field and press the Enter key | Displays a list of related articles. Select a link to display the desired article. |
   |-|-|

   {#t_SearchTheKnowledgeBase-business-portal__choicetable_fs5_krt_vr}