---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Customer Contracts and Entitlements

# Using Customer Contracts and Entitlements {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Learn how consumers, managers, agents, and administrators use the Customer Contracts and Entitlements application to generate customer contracts and contract lines to work on the services.

Customer contracts, customer contract lines, and entitlements can be created in the following ways:

* Via workflows: You can create customer contracts, customer contract lines, and entitlements by using the contracts and entitlements workflow. For more information, see [Creating contracts and entitlements using workflows](https://servicenow-prod.fluidtopics.net/BwRRKy_dF8lHTPsu7B6DWg "After a product offer is selected by the customer and the product is sold to the customer, this workflow creates contracts and entitlements based on the services associated with that sold product and the extra services that the customer has purchased.").  
  Nota:  
  When a customer contract line or entitlement is created via the Sales and Order Management workflow, the account/consumer/household details are copied from the sold product and it inherits the state of the sold product. Further, when the state of the contract line changes, the same state is synced back to the parent sold product.
* Via API integrations:
  * [Service Contract API](https://www.servicenow.com/docs/access?context=servicecontract-api&version=australia&pubname=australia-api-reference&ft:locale=en-US)
  * [Entitlement API](https://www.servicenow.com/docs/access?context=entitlement-api&version=australia&pubname=australia-api-reference&ft:locale=en-US)
  {#using-post-sales-support__ul_fnb_lgk_d1c}
{#using-post-sales-support__ul_whq_tdd_pzb}