---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Domain separation and entity relationships

# Domain separation and entity relationships {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

With domain separation in Customer Service Management, you can further
control visibility and access to data by using contact, partner, and parent-child relationships.

## Partner-customer account relationships {#domain_separation_csm_accounts__section_wmt_snq_vcb}

In
partner-customer account relationships, the partner account can see data in the customer
account's domain. When setting up an account relationship, the domain visibility direction
is From \> To. The account in the From field
contains the domain of the account in the To field.

When a
partner admin creates a case for a customer account, the case is created in the customer
account's domain so that all relevant parties can access the case.
In partner-customer account relationships where the customer account has child relationships, the partner admin can create a case for the customer account but not for the child accounts. The partner admin can only create cases for the account with which the relationship has been established.

## Contact relationships {#domain_separation_csm_accounts__section_hf5_tnq_vcb}

In contact relationships, the contact included in the relationship can see data for the
specified account domain.

## Parent-child relationships {#domain_separation_csm_accounts__section_at4_5nq_vcb}

The account
hierarchy feature creates a parent-child relationship between accounts. This relationship is
defined by selecting the parent in the Parent Account field on the
Account form for the child account. Domain hierarchy is also achieved using the
Parent Account field. In parent-child account relationships, parent
domains can see data in child domains.
To provide access from the child account to the parent account, you need to set domain visibility. Navigate to the child account and set visibility in the Visibility Domains related list (sys_user_visibility) by connecting the user to the domain.