---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Integrate Customer Service Management with Microsoft Outlook

# Integrate Customer Service Management with Microsoft Outlook {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Customer Service Management provides an integration with Microsoft Outlook. This integration enables you to manage workflows such as creating and updating contacts and cases from within Microsoft Outlook.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

Nota:  
You must be an Office 365 administrator to deploy the ServiceNow Add-in for Microsoft Outlook. This add-in is supported only for use with Microsoft Outlook 2016+ for MacOS and for Windows.

## Procedimento

1. Navigate to AllSystem DefinitionPlugins.
2. Search for the ServiceNow Add-In for Microsoft Outlook plugin (com.sn_outlook_addin).
3. Click Activate.
4. Search for the CSM Extension for Proxy Contacts plugin (com.snc.csm_proxy_contacts).
5. Click Activate.
{#integrate-outlook-csm__steps_vb4_sfz_pgb}
**Conceitos relacionados**   

* [Using Microsoft Outlook with CSM](https://servicenow-prod.fluidtopics.net/VO0vzPyM3dZTgDScbACUfQ "Integrate Customer Service Management with Microsoft Outlook to perform tasks such as managing contacts and cases from within Microsoft Outlook.")