---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Activity response generation

# Configure activity response generation {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Set up the activity response generation skill in the Now Assist Admin console to enable automated responses in comments and work notes.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

Use the Now Assist Admin console for configuring the activity response generation skill by selecting inputs, defining access, and activating the skill.

## Procedimento

1. Navigate to AllNow Assist AdminSkills.  
   Access the skills configuration page.  
   Verify you have admin role.
2. Select the Customer workflow and choose CSM  
   This determines the product context for the skill.  
   Workflow and product must match your configuration requirements.
3. Activate skill for the activity response generation skill.  
   Each skill has a guided setup with multiple steps.  
   A check symbol next to each step indicates whether its setup is complete, partially complete, or incomplete. After configuring a step, select Save and continue to move forward, or Back to return to a previous step.
4. Select General details and edit name and description of the skill.  
   Additional information regarding details of the skill are displayed, but can't be edited.
5. Select Choose Input and review the tables and fields to create prompts that determine where data is pulled from.  
   Nota:  
   You can't modify the input data source.
   {#configure-activity-response-generation__table_w5n_nzm_fhc__entry__2}

   | Input | Description |
   |-|-|
   | Input table | Case \[sn_customerservice_case\] |
   | Input fields | Description, Short Description, Additional comments, Work notes, State, Priority.  |
   [Tabela 1. Inputs for the Activity response generation skill]

   {#configure-activity-response-generation__table_w5n_nzm_fhc}
6. Select Define access to determine who can access this skill.  
   By selecting specific roles, you're controlling who can use it. The roles you choose will also be available in the next step Select display.  
   Default and Custom Roles:
   * If no changes are made, the default role sn_esm_agent automatically appear in Define Access and Select Display.
   * If custom roles were added before the upgrade, they're updated automatically by a script.
   * If new roles are created after the upgrade, you can manually add them in both the Define Access and Select Display.  
     Nota:  
     In the Select Display step, you can only choose roles that were added in the Define Access step. If you add a role in Define Access, you still must manually select it in Select Display to make it active.
   {#configure-activity-response-generation__ul_znl_lmy_jgc}
7. Toggle Select display to determine if activity response generation skill appears in In-product desktop, displaying Now Assist skills on forms and workspaces.
8. After selecting Review and Activate to examine changes, select Done to close the activity response generation settings.
9. Select Activate to turn on the skill for agents and complete the configuration.  
   Skill is activated for agents and a success modal shows up with the option to Return to CSM and to Go to Now Assist content menu.
10. Select Go to Now Assist context menu to [configure](https://servicenow-prod.fluidtopics.net/L4Xo4kCGBnF1AnoXn4yh7A "If you have the admin role, you can customize a Now Assist for Customer Service Management (CSM) skill so that agents can use the generative AI skills in CSM Configurable Workspace and in Core UI.") the activity response generation skill's Now Assist Context Menu in Now Assist Experience.
**Tarefas relacionadas**   

* [Generate activity stream responses](https://servicenow-prod.fluidtopics.net/WSLvVauXmskGsRm3OFgf1Q "Generate recommendations for work notes or comments in a case record using Now Assist and add them to enhance the quality of your interactions with the user.")