---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure activity groups

# Configure activity groups for the Customer History view {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create an activity group and then add activity types to the activity
group.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

An activity group is a logical grouping of activity types. An activity group is displayed in the activity feed based on the facet selected.

Activity groups are displayed in the Customer History view in
Agent Workspace.

Learn more about configuring activity groups from the following video tutorial.

## Procedimento

1. Navigate to AllCustomer CentralCustomer HistoryGuided Setup.
2. Select Get Started under Activity Feed.
3. Select Configure beside Activity Groups.
4. Select New.
5. Fill out the fields, as required.  
   {#configure-activity-groups-ca__table_iwy_ths_mlb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Select a name for the activity group. |
   | Table name | Select the table that stores the object on which the activities in this group are performed. Usually, it is the same as the Activity Source selected in the Activity Type. |
   [Tabela 1. New Activity Groups field description]

   {#configure-activity-groups-ca__table_iwy_ths_mlb}
6. Once you have created an activity group, select it from the Activity Group list and add the activity types to the group.
7. On the Activity Types related list, select New.
8. Fill out the fields, as required.  
   {#configure-activity-groups-ca__table_o4c_23s_mlb__entry__2}

   | Field | Description |
   |-|-|
   | Activity type | Select the activity type you want to add to the activity group. |
   | Activity group field | Select the field from the Activity Source table that identifies the object in the table associated to the Activity Group. |
   [Tabela 2. New Activity Types field description]

   {#configure-activity-groups-ca__table_o4c_23s_mlb}
9. Select Submit.