Integrate with Field Service Management

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Customer Service Management provides an integration with the Field Service Management application. This integration enables you to view work order and work order task information from a case.

    Antes de Iniciar

    Role required: admin

    Procedimento

    1. Navigate to All > System Definition > Plugins.
    2. Enter Customer Service with Field Service Management plugin com.snc.csm_fsm_integration in the Search field.
    3. Click Install.
      For more info, see Activate a plugin.

    Resultado

    After the plugin is installed, Field Service Management application is integrated with Customer Service Management.