---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Integrate with FSM

# Integrate with Field Service Management {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Customer Service Management provides an integration with the Field Service Management application. This integration enables you to view work order and work order task information from a case.

## Antes de Iniciar

Role required: admin

## Procedimento

1. Navigate to AllSystem DefinitionPlugins.
2. Enter Customer Service with Field Service Management plugin com.snc.csm_fsm_integration in the Search field.
3. Click Install.  
   For more info, see [Activate a plugin](https://www.servicenow.com/docs/access?context=t_ActivateAPlugin&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
{#activate-fsm-csm-integration__steps_vb4_sfz_pgb}

## Resultado

After the plugin is installed, Field Service Management application is integrated with Customer Service Management.