Enable account consumers to view the Account, Contact, and Consumer fields for the customer self-service view.

Antes de Iniciar

Role required: admin

Procedimento

1. Navigate to Customer Service > Cases > All.
2. Select View > Customer Self Service from the Additional Actions menu .
3. Select the gear icon ().
4. Select the Account, Contact, and Consumer fields in the Available column and move them to the Selected column.
5. Select OK.