---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Modify the anonymous chat record producer

# Modify the anonymous chat record producer {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Modify the default anonymous chat record producer to gather the desired information
from guest users.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

This record producer requests information from a guest user on the Consumer Service
Portal and stores the information as a record in the Consumer Interaction table
(sn_customerservice_customer_interaction). The record is then used for routing the
chat request.

## Procedimento

1. Navigate to AllService CatalogCatalog DefinitionRecord Producers.
2. Click What can we help you with?.
3. Modify the record producer as necessary, including the variables in the Variables related list.  
   For more information, see [Create a record producer to log incidents](https://www.servicenow.com/docs/access?context=t_CreateARecordProducer&version=australia&pubname=australia-it-service-management&ft:locale=en-US).
4. Click Update.