---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Creating a decision table for recommending assignment groups

# Creating a decision table for recommending assignment groups {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create a decision table with name Assignment group for a router issue that provides an assignment group as a result for a given product and problem combination.

This decision table requires two inputs:
{#ex-decision-tree-for-assgment-grp-recommendation__table_onf_pgy_pzb__entry__2}

| Input | Type |
|-|-|
| Product | String |
| Problem | String |
[ ]

{#ex-decision-tree-for-assgment-grp-recommendation__table_onf_pgy_pzb}

For the result, create the Assignment group column with Result type selected as Reference and Result table selected as Group \[sys_user_group\].  
Configure the decision table conditions, results, and values as displayed in the following table. For more information, see [Decision Tables](https://www.servicenow.com/docs/access?context=decision-table&version=australia&pubname=australia-application-development&ft:locale=en-US).{#ex-decision-tree-for-assgment-grp-recommendation__table_rf4_pgn_4zb__entry__2}{#ex-decision-tree-for-assgment-grp-recommendation__table_rf4_pgn_4zb__entry__5}

| Condition columns || Result column |
| Product | Problem | Assignment group |
|-|-|-|
| Router M-series | Internet connectivity issue | Router-M-Team-A |
| Router M-series | Router is heating up | Router-M-Team-B |
| Router M-series | Network outage | Router-M-Team-C |
| Router M-series | Security concerns | Router-M-Team-D |
| Router N-series | Internet connectivity issue | Router-N-Team-A |
| Router N-series | Router is heating up | Router-N-Team-B |
| Router N-series | Network outage | Router-N-Team-C |
| Router N-series | Security concerns | Router-N-Team-D |
[Tabela 1. Sample decision table: Assignment group for a router issue]

{#ex-decision-tree-for-assgment-grp-recommendation__table_rf4_pgn_4zb}