---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Associate an existing contact user with a consumer record

# Associate an existing contact user with a consumer record {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Associate a contact with a consumer record in the Customer Service Management (CSM) application. After the association is done, you can access the Consumer Service Portal (CSP) as a consumer to search for information, create cases, and more.

## Antes de Iniciar

Role required: admin

## Procedimento

1. Navigate to AllCustomer ServiceCustomerContacts.
2. Select the contact from the contact record.
3. In the login details related list, select the User lookup icon ![Lookup icon.]() to open the list of consumer_contact.
4. On the contacts form, select the user to associate with the consumer record.  
   Nota:  
   If the unified consumer is activated, you can select the user type from the interceptor form.
5. Select Save.
**Tarefas relacionadas**   

* [Create a consumer record](https://servicenow-prod.fluidtopics.net/DcOSv3ulu3_hbptZK862Vg "Create a consumer user record directly from the consumer form by using the User reference field. This field allows you to either select an existing user, which then automatically links to the consumer record.")
* [Assign the consumer role to a contact](https://servicenow-prod.fluidtopics.net/ZTNY6oYVlEgWhVKJQQZEzg "Assign the Consumer (sn_customerservice.consumer) role to the customer_contact to designate them as a consumer in the Customer Service Management (CSM) application.")