---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Set up the Troubleshooting steps identification AI agent

# Configure AI Search to use with the Troubleshooting steps identification AI agent {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Configure AI Search with the Troubleshooting steps identification AI agent to fetch the relevant cases and knowledge articles that could help solve your issue.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

This AI agent relies on AI Search for fetching the relevant cases and knowledge articles that could help solve your issue. For more information on configuring AI Search, see [Using AI Search with CSM Configurable Workspace](https://servicenow-prod.fluidtopics.net/dw3nvFzIrEuVFUzOk4UfFw "Use the ServiceNow AI Search application with CSM Configurable Workspace.") and [Semantic index configuration for indexed sources](https://www.servicenow.com/docs/access?context=semantic-index-cfg-ais&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

## Procedimento

1. Navigate to AllAI SearchIndexed Sources\[CSM AIS\] Case.
2. In the Semantic Index Configuration related list, select Body.
3. Select Active.
4. Select Save.