---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Set up the Voice Controls Simulator tool

# Set up the Voice Controls Simulator tool {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Integrate with Interaction Controls Component (ICC) to manage voice call features. Then, use the Voice Controls Simulator tool to set up your call experience.  
1. Open the tool: Launch the Voice Controls Simulator tool from your workspace.
2. Explore call flows: Use the simulator to try out different voice call scenarios.
3. Customize your experience: Configure call scenarios in the CSM Configurable Workspace as required.
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## Voice Controls Simulator tool dependencies {#set-up-voice-controls-simulator-tool__section_s1p_15q_zgc}

Before you start, make sure you have the following:

1. Required plugins: Install ICC plugin.  
   Nota:  
   After installation, the Voice Test Tool Config is available in the OpenFrame configurations.
2. OpenFrame configuration:
   1. Navigate to AllOpenFrame Configurations.
   2. Search for Voice Test Tool Config, and set the active flag to 'true'.  
      Nota:  
      You can access the test tool only if you have been added to the Voice Test Tool User Group.
   3. Verify user access:
      * Navigate to GroupVoice Test Tool Users and check user access or add new users here.
      * Check the roles assigned to each user in the group. The key role for this tool is: `sn_int_control_sim.voice_test_tool_user`.
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3. User roles: Users added to the tool inherits these roles:
   * virtual_agent_admin
   * sn_int_control_sim.voice_test_tool_user
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4. Supported workspaces: This tool works only in the CSM Configurable Workspace.
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You are now ready to launch the Voice Controls Simulator tool. See [Launching the simulator](https://servicenow-prod.fluidtopics.net/tbJHD~BKx2ekifhj_bF32w "This feature lets agents set up and test their voice workflow in a simulated environment without the hassle of uploading payloads for testing call-flows. The Voice Controls Simulator is only available from the CSM Configurable Workspace.").