---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create a group

# Create a group {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create groups to assign work to team members based on specific requirements such as skills, location, and product models. This approach enables you to route cases to the appropriate team members.

## Antes de Iniciar

Role required: user_admin

## Procedimento

1. Navigate to AllUser AdministrationGroups.
2. Select New.
3. On the Group form, fill in the fields.  
   {#create-a-group-so__table_ymn_vw1_1cc__entry__2}

   | Field | Description |
   |-|-|
   | Name | The name of the group. |
   | Group email | The group email address or the distribution list for the point of contact, such as the group manager. Nota: By default, the group email address overrides the individual email addresses of the members. |
   | Manager | The group manager or lead associated with the group. |
   | Parent | The larger group to which this group belongs. If a group has a parent, the child group inherits the roles of the parent group. The members of the child group aren't members of the parent group. |
   | Hourly rate | The amount charged according to hour to calculate costs for the tasks assigned to the group. |
   | Description | The detailed information about the group. |
   [Tabela 1. Group form]

   {#create-a-group-so__table_ymn_vw1_1cc}
4. Select Submit.

## O que Fazer Depois

Configure a group by adding members and assigning them appropriate roles. For more information, see [Configuring a group](https://servicenow-prod.fluidtopics.net/C1ukhy569p6rjjSdDO9kJg#configuring-a-group "Set up the group by adding members and assigning them the necessary roles. The group members inherit the roles of the group, so you don’t have to assign roles to each member separately. This setup enables members within a group to perform specific field service tasks, filtered by location, skills, product models, and so on.").