---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Product models

# Product models {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Configure product models, such as service, hardware, software, or consumables that your company sells and supports.
{#product-models__table_vg1_y3b_p1c__entry__2}

| Task | Description |
|-|-|
| [Import product models with guided setup](https://servicenow-prod.fluidtopics.net/sVvdT0UKLe94pXPdZKjSsg "A product is a type of good or service that your company sells and supports. Product models identify different types of products, such as service, hardware, software, or consumables.") | Prepare and import data for each type of product model in a different table. |
| [Create a product model](https://servicenow-prod.fluidtopics.net/f8vlV2MMD5jRf1eyMbhHkw "Create a record for a type of product that your company sells and supports.") | Create a record for a specific version or configuration of a product type that your company sells and supports. |
| [Associate services with product models](https://servicenow-prod.fluidtopics.net/USwzEgzCSuzpf1gJNDxkxg "Enable customers to select services for products by associating services with product models.") | Associate one or more service offerings to a product model to enable customers to choose service offerings for products. |
| [Configure product model and catalog item relationships](https://servicenow-prod.fluidtopics.net/dpV3QBIGT3lGDLtjgIfl9A "Enable customers to request services for the products that they own. Create definitions for the services that support your products and then configure service definitions to associate them with the appropriate products and catalog items.") | Create relationships between product models and catalog items so that your customers can request services for products. |
[ ]

{#product-models__table_vg1_y3b_p1c}