---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Communities roles

# Communities roles {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Ensure that users can perform all necessary actions by assigning roles.
{#communities-roles__table_ycc_k1h_rz__entry__3}

| Role | Description | Access via |
|-|-|-|
| Community administrator \[sn_communities.admin\] | Administer and manage all sections in the community. | Platform UI |
| Community moderator \[sn_communities.community_moderator\] | Moderate content associated with the community. | Platform UI |
| Forum administrator \[sn_communities.forum_admin\] | Administer and manage forum permissions content types, and topics associated to the forum. | Platform UI |
| Forum moderator \[sn_communities.forum_moderator\] | Moderate content within specified forums. | Platform UI |
| Moderation administrator \[sn_communities.moderation_admin\] | Administer moderation settings and moderate content associated forums. | Platform UI |
| Gamification administrator \[sn_gamification.admin\] | Administer gamification settings and configure gamification rules. Contains the sn_gamification.moderator role. | Platform UI |
| Gamification moderator \[sn_gamification.moderator\] | Review and edit the gamification points earned by community users. | Platform UI |
| Community user \[sn_communities.community_user\] | Any user who has signed up and accepted the community Terms \& Conditions. Their access to forums depends on the permissions set up for each specific forum. | Communities Portal |
| Knowledge harvester \[sn_communities.knowledge_harvester\] | A community user who can harvest knowledge articles from a community. Community administrators, and community moderators inherit this role by default. The knowledge harvester role must be granted to other users. | Communities Portal |
| Proxy case creator \[sn_customerservice.proxy_case_creator\] | A community user who can create a customer service case from a community discussion. | Communities Portal |
[Tabela 1. Roles]

{#communities-roles__table_ycc_k1h_rz}
**Referência relacionada**   

* [Quick start tests for Communities](https://servicenow-prod.fluidtopics.net/F2feRjCJCh8~gBF3D4iQfw "Validate that Communities still work after you make any configuration change, such as apply an upgrade or develop an application. Copy and customize these quick start tests to pass when using your instance-specific data.")
* [Properties installed with Communities](https://servicenow-prod.fluidtopics.net/cktKtHXR6yiHjmx1kLo4fg "Community administrators can use properties to configure Communities behavior.")
* [Forum form fields](https://servicenow-prod.fluidtopics.net/hHqY7MZWS7zzEZ1JUywnJg "Set fields on the form to create new forum or sub forum.")
* [Video Configurations form fields](https://servicenow-prod.fluidtopics.net/tCF~jSjmk7VVLf9DDZgjkg "Set fields on the form to configure video sources.")
* [Topic form fields](https://servicenow-prod.fluidtopics.net/rkHemIBR4BY3XDMfv8L9qg "Set fields on the form to create a new topic.")