---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/customer-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create a relationship between two consumers

# Create a relationship between two consumers {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create a relationship between two consumers, regardless of household.

## Antes de Iniciar

Role required: One of the following roles:

* sn_crm_consumer_relationship_data_manager
* sn_crm_foundation_data_manager
* sn_crm_foundation_admin
* sn_customerservice.svc_location_manager
* sn_customerservice_manager
* admin
{#create-user-consumer-relationship__ul_k5g_nbx_m3c}

## Por Que e Quando Desempenhar Esta Tarefa

Relationships are based on responsibilities. A responsibility definition describes a
role or a function that supports a customer or consumer. To create a relationship
between two consumers, use the Authorized Representative responsibility.

## Procedimento

1. Navigate to AllCustomer ServiceCustomerConsumers.
2. Select a consumer.
3. In the Consumer Relationships related list, select New.  
   This related list shows the current relationships that exist for the selected consumer. When you select New, a new Consumer to Consumer Relationship form is displayed with the Consumer is field filled in.
4. In the Responsibility field, select the Authorized Representative responsibility.
5. In the of Consumer field, select the consumer who is being represented by the consumer in the Consumer is field.
6. In the Type field, select the type from the list of related party configurations and the Order field specifies the sequence in which records are displayed, organized according to business preferences.  
   Nota:  
   Starting with the Yokohama release, the Type field is added to the Consumer Relationships form. For more information on how to populate the Type field for existing data, see [Populate the Type field in relationship tables using the fix script](https://servicenow-prod.fluidtopics.net/ArPvl6_S9FLjGjb2VIMUmw "Leverage the fix script to add and manage the Type field in relationship tables. This script simplifies data mapping and enhances record consistency across the base system.").
7. Select Submit.  
   The relationship is added to the Consumer Relationships related list.